Refund policy

Returns and refunds

If something is not what you expected, you can send it back.

30 day return window

Unused items can be returned within 30 days of delivery. The product must be in the condition you received it, with its original packaging, cables and accessories. Write to service@nymphaapparel.shop with your order number before sending anything back and we will reply with the return address and the steps to follow.

Damaged or incorrect items

If a parcel arrives damaged, or the wrong product arrives, tell us within 48 hours of delivery and include a photograph of the parcel and the item. We replace it or refund it in full, and we cover the return shipping. After 48 hours we will still help, but the return cost is yours.

How refunds are issued

Once a returned item reaches us and has been checked, the refund goes to the original payment method within 5 business days. Your bank may take a further 3 to 5 business days to show it. We refund the price you paid for the product; original shipping is refunded only when the item was damaged, faulty or not what you ordered.

Items we cannot accept

We cannot accept returns on products that have been used, installed, modified or damaged after delivery, or on items sent back more than 30 days after delivery. If a product arrives faulty, contact us first: most issues can be solved without a return.

Orders that have not shipped

Write to service@nymphaapparel.shop as soon as possible with your order number. Orders are processed in 1 to 3 business days, and an order that has not yet been packed can be cancelled free of charge. Once a parcel has been handed to the carrier it can no longer be cancelled, but it can be returned under the terms above.

ANGELICA GOMEZ
15438 Graystone Ave, Norwalk, CA 90650, United States
Email: service@nymphaapparel.shop
Phone: +1 956-581-2542